Help Center

Frequently Asked Questions

General Questions

How do I contact you?

How do I measure myself correctly?

How quickly do you return emails?

What is the reward program?

How do I manage my reward points?


How long is the order processing period?

General Shipping Information

Will my order come in one package?

Out of stock/Back Ordered Items

Address Changes

Returns & Cancellations

I'd like to return an item, what's the procedure?

Can I cancel my order?

I received a damaged item, what do I do?

★ Reviews

Let customers speak for us

151 reviews
Great product

I can honestly say this soothes my headaches. This is my 3rd order & I will continue purchasing Serenity Vapor Balm for myself and my family.

Gift for my puppy

Excellent quality. Thank you.

Pink fur pet carrier

Excellent quality and fun pink fur design for my puppy!

Pink mini jewelry box

I love mine. I’ve had it for a year. Good quality, super convenient, and Sooo cute!